Gramercy Gynecology

115 E 23rd St, New York, NY 10010, USA


(212) 982-8383(212) 982-8383

Dr. Julia Jaffe, MD

OB-GYN

New York, NY


In-network insurances:

Cigna, Oxford, Blue Cross Blue Shield, Memorial Hermann, POMCO, Anthem, United Healthcare, MagnaCare, Multiplan, Moda Health, Aetna, American Republic Insurance Company

View all in-network insurances (12)

Voro score

12% recommended

32 out of 275 patients recommend this doctor after their visit.

Other reviews

Yelp(Practice)

2.0(275)

Approach

Julia Jaffe is a board certified OB-GYN practicing in New York City. Dr. Jaffe received her medical degree The Mount Sinai (Icahn) School of Medicine where she received her medical degree. She completed her residency in obstetrics and gynecology at SUNY Downstate School of Medicine in Brooklyn and completed her fellowship in pelvic surgery at Emory University School of Medicine. She has received numerous honors and awards and has authored peer reviewed publications.

Biography

Educations

Mount Sinai School of Medicine, MD, 2011

Certifications

Obstetrics and Gynecology

Trainings

SUNY Health Science Center at Brooklyn, 2015 (residency)
Emory University School of Medicine, 2017 (fellowship)
Reviews (275)
Write a review
 Isn't sure about this doctor

How was your experience with the doctor?Went here in 2017. I really should have read the reviews...the negative ones. I had a lot of problems with billing. Very young doctors will blank stares and sketchy diagnoses. This is not an OBGYN office by the way.
Sara S.Mar 3
 Recommends this doctor

How was your experience with the doctor?I had the easiest appointment ever - everyone was polite, courteous and professional. Following a scheduling error, they still promptly filled my prescription and rebooked my appointment. They also sorted out my insurance questions. I feel inclined to mentioned that this is for Gramercy Gynecology West On 27th Street and I saw Dr. Awosogba who I found to be lovely
Maddy M.Feb 21
 Doesn't recommend this doctor

How was your experience with the doctor?Update: if I could give 0 stars I would!! It's been almost a YEAR since my first and LAST appointment with this place and today I received a call from a debt collector saying I owe a clinical labs company money from tests run in March 2019. This is the first time I have been contacted by the collection agency and I know for a fact I never received any paper or emailed bills from Gramercy about these basic tests from a yearly visit not being covered.  My health insurance fully investigated everything Gramercy charged me in the past and determined the whole appointment including the tests run had been covered and now a year later I owe more money for tests I never received a bill for??? If these are old tests, it was already paid, if they're new ones, where is the bill for them and why was I not informed that the most basic blood test would not be covered??? Ladies, save yourself the stress and go ANYWHERE ELSE!!! Their billing system and shady tactics to charge you more are absolutely outrageous! They care about the money, not your health!!!
 Doesn't recommend this doctor

How was your experience with the doctor?This practice is absolutely awful, not just based on the standard for doctors offering women's personal care but of any business in general. Here are the highlights from my experience as a very patient patient for about 2 years:- They typically do not answer the phones. Sometimes I've tried calling for an hour straight. Other times I have resorted to choosing the option as if I am a doctor or pharmacist calling- They owed me $350 for over a year. It took them 6 months to inform me about it (I went in and they said they'd just take my copay out of my credit , to which my response was "what credit?" (obviously)). It then 6 months of me calling and calling to get the money refunded- My doctor, Dr. Rowan, left the practice. Neither she nor the practice decided it was a good idea to inform me- Most of the receptionists at the Chelsea location are RUDE- one pro: the Chelsea office is clean
Monika R.Jan 27
 Doesn't recommend this doctor

How was your experience with the doctor?I'm done with them.To start, Dr. Liu is great! She is responsive, she cares, she has good answers. I cannot recommend her highly enough.That being said, they are impossible to use.Their line is often busy, they close early, they do not return messages (even when left by your pharmacy about a medication THEY prescribed). When you call the receptionists, they are rude and unhelpful. The nurse never returns calls.Their answering service starts at 5, even though they close at 7pm.Additionally, they usually are running anywhere from 30 minutes to 2 hours late.
 Doesn't recommend this doctor

How was your experience with the doctor?This place is running a legitimate scam. Never in my years since joining the world of yearly checkups have I been charged a copay because I asked the doctor a question about fibroids. Like a regular question that anyone should be able to ask during their yearly check in was determined to be "another appointment." I spoke to my insurance and they were certainly confused on the manner. Spoke to billing and I received conflicting answers. First told it was because I was prescribed birth control next because I asked about fibroids. It looks like I have no choice but to pay for a visit that I did not attend because they have billed the insurance for appointments that simply didn't occur. The service was fine and the receptionist was kind but I encourage you to advocate for yourself and pay close attention to the charges. God forbid you expect the doctor to actually do the job required during your annual. After seeing similar reviews in which insurances were billed incorrectly, I am filing a complaint with the Department of Health.
 Doesn't recommend this doctor

How was your experience with the doctor?Dr. Connie Liu came recommended by a friend. At my appointment in September, she was informative and pleasant. I felt like I was in good hands. However, my experience in trying to get a basic birth control prescription refilled was absurd. This office is uncommunicative and does not return calls promptly, if at all. Dr. Liu did return my first call. I missed her and called right back. Nobody returned that call. I waited a few days and left another message. Nobody returned that call. This went on for two weeks -- me leaving messages and nobody calling me back. All I needed was a prescription refill for birth control, which I've been on for years, called into my local pharmacy.I made a trip to the Gramercy Gynecology office to make the request in person, since I couldn't get anyone on the phone. A person at the front desk told me she would pass my message to the doctor. I don't know if Dr. Liu got it, but again, nobody called me.After another week of calling the office, I got someone on the phone and they finally called in my prescription -- to the wrong pharmacy. I had provided the address, cross streets and phone number of my pharmacy multiple times, but somehow the person who called in my prescription still got it wrong. I'm not one to leave harsh comments online. I called Gramercy Gynecology and voiced my concerns to them, and usually I would leave it at that. But since choosing a doctor is so important, I decided it was worth putting this here as well. I hope reading about my experience helps if you're trying to decide whether to give this office a try.I should also note that a reason the office gave me for not returning my calls for two weeks was that their phone lines were down. That feels like an okay reason to miss one message or not return a call for a day or two, but a curious reason for multiple weeks of not returning multiple messages.
Iryna B.Dec 22
 Recommends this doctor

How was your experience with the doctor?I have been going to the Gramercy Gynecology at 115 E 23rd St, NYC, NY 10010 for over two years now, and I have no complains whatsoever. My doctor is Julia Jaffe. I absolutely love her! I can address any concerns/ask the most ridiculous questions, and she always provides me with an answer in a respectful manner while educating me on a subject. Moreover, my appointments are always on time, there is never a delay in my paperwork changes, and the other office staff is invariably nice. I recommend!
 Doesn't recommend this doctor

How was your experience with the doctor?Stay away from this place. I really like Dr. Liu and most of the nurses at this office but it is such a hassle to get anyone on the phone. They turn the phones off before they actually close for the day, when you do get someone on the phone they are very little help. The phone frequently goes to an answering service operated by a rude women who apparently can't do anything to help people so what is the point of the answering service? The last straw was when they referred me out to another clinic to get an ultra sound but then never provided that clinic with referral information so my appointment was canceled. Do yourself a favor and stay far away from this place as they clearly do not care about their patients.
 Recommends this doctor

How was your experience with the doctor?This review is super late, and also about their 7th Avenue location, and also specifically about Dr. Connie Liu, who did my myomectomy in June.This doctor is awesome!!!  First of all, I had these fibroids for a couple years and they had gotten so large that I looked and felt like I was six months pregnant.  I was terrified of not being able to have kids.  Dr. Liu was great from start to finish.  Answered all of my questions, took my calls about anything I thought didn't look or feel right, and most importantly--the surgery was a huge success!And not without its complications, mind you.  One of those fibroids went all the way from the outside of my uterus to the inside, and she still managed to do it in such a way that allowed me to keep my uterus and have kids in the future.  My periods are way better now, my belly is flatter, my hair is growing back because my anemia is getting better, I have way more energy, and my life has changed for the better.And she came to visit while I was in the hospital!Thank you Dr. Liu!!!Listen, there's a lot on here about the billing dept and the receptionists and I haven't had those negative experiences but I can only speak for myself.  When you're faced with a decision like surgery, it's important to know who you can trust with your fertility, and who you can trust to cut you open, and for me, that's Dr. Liu.  My recovery was one of the most beautiful and transformative experiences of my life, and I have her to thank for getting me through that.
 Doesn't recommend this doctor

How was your experience with the doctor?After the apparently standard hour and twenty minute wait, my two-minute interaction with the actual medical staff was normal and uneventful. The administration of this practice, on the other hand, is beyond shocking. Imagine if Donald Trump ran a medical office.This practice's disregard for its patients' time and the front desk staff's ineptitude are issues, but the offense prompting this Yelp review is what I consider their billing department's baffling and exceedingly unprofessional handling of a minor dispute about their inability to process a very simple insurance claim (over and over and over and over and over again - for months). They had a dozen chances to fix this and make things right with their patient in respect of a very simple matter, but exhibited little interest in doing so, despite clearly being in the wrong (in my opinion). Furthermore, in my opinion, they have a very complicated relationship with what most of us would consider facts and objective truth. Given the large number of Yelp reviews documenting the same types of issues I experienced, I can't understand how this practice hasn't been disciplined by state regulatory authorities tasked with rooting out violations of medical ethics/professional standards and failure to abide by applicable laws (or just stunning incompetence and failure to supervise, if that accounts for what's going on here). To elaborate on this complaint, in my personal experience and opinion, this practice's billing department and administrative representatives were variously imperious, indifferent, dishonest, obstinate, spiteful, and last but not least, very bad at filing accurate and error-free insurance claims. The straw that broke the camel's back in favor of making a public fuss about this is their threat to refer a coinsurance payment of less than $20 to collections less than a week after mailing a bill for the first time in what I believe was an act of retaliation for demanding that they competently and efficiently process an insurance claim in respect of which I was owed a refund.Yelp's a great forum for warning the public about businesses like this, but what would be even better is if everyone who believes they have been victimized by this practice in some way or another reported their experience to one of two state regulatory agencies that exist precisely to field complaints of this nature. These agencies need information about what happened to you to be in a position to hold this practice accountable for what it's doing.If you have a routine BILLING dispute with this practice and the practice refuses to work with you to solve the issue quickly and constructively, the New York State Attorney General's Medical Bureau stands ready to intervene on your behalf. Their contact details are as follows:1-800-428-9071ag.ny.gov/bureau/health-…If you have a MEDICAL ETHICS OR PROFESSIONAL CONDUCT complaint, this is handled by the NY Office of Professional Medical Conduct. Hypothetical examples of things that might warrant reporting to the Office of Professional Medical Conduct if they happened to you include:* Being forced to undergo an unwanted and/or unnecessary medical test or procedure, against your will (for example, if a practice's receptionists forced you to submit to a random pregnancy test every time you visited your doctor, just because, and then this was billed to your insurance) *A practice billing your insurance for services that were not provided*A practice billing your insurance for services that were deliberately upcoded to increase claim compensation*Having your privacy violated when practice staff research you on social media or complain about you to external parties who then research you on social media*A practice's administrative staff targeting patients with vindictive and highly unprofessional behavior if patients complain about the practice's lack of professionalism or otherwise annoy or challenge them (for example, sending a text and robocall threatening to refer a de minimis coinsurance payment a patient owed the practice to a collection agency if payment was not received within hours, even though the related bill had only been mailed to the patient for the first time less than a week earlier and full payment was in the mail) *Deliberately lying to state regulators and fabricating falsehoods to deflect blame Contact details for the New York State Office of Professional Medical Conduct (OPMC) are as follows:1-800-663-6114health.ny.gov/profession…Even if your doctor or other medical professional did not personally engage in behavior along the lines of what's listed above, they're ultimately responsible for administration of the business and patient interactions and can be held responsible for continued failure to rectify severe and pervasive issues of this nature. This type of complaint could be filed under "failure to supervise".
 Doesn't recommend this doctor

How was your experience with the doctor?BAIT AND SWITCH: I really wish I read these reviews before coming here, because this place (both locations) sucks. I actually found this office through Zocdoc, which showed great reviews for someone named Dr. Heidi Rowen, whom I have never gotten the opportunity to see. Seems like there are only ARNPs here, which obviously no one wants to see for anything important (such as an annual exam).The first time I went here I saw an ARNP for my annual exam (seems inappropriate, but okay) and my depo shot. Don't remember her name, but she was nice regardless. This is basically irrelevant though, because by the time I called to confirm my second depo appointment 3 months later, I was told she no longer worked there and was rescheduled with someone else for a few days later (stupid to make an ordeal out of an "appointment" that would have taken a whole 2 minutes - at other doctors, they don't make you go through this hassle because administering a shot is something a NURSE can do).Further, I arrived at the location attached to the number on Google I had been calling to schedule the appointments, and they decide to tell me then that the appointment was at their other location. I had no idea they had more than one location because "Gramercy Gynecology West" doesn't show up anywhere when you search it. Instead of simply giving me this shot which would have taken 2 minutes and could have been done by a NURSE, they redirected me to their other location 20 minutes away.After arriving at this new location, the nasty front desk girls (they're rude at both locations honestly) harass me to pay BEFORE I EVER EVEN SAW ANYBODY, to make sure I was "financially cleared." Not only is this gross and unprofessional, but why on earth would you pay BEFORE seeing someone when half of the "doctors" in NYC make you wait 2 hours, or never honor your appointment at all? Stupid.THE BEST PART - When I saw the new ARNP (also very nice), she informed me that I was late getting my depo shot and that I should take Plan B "just in case." Keep in mind that the only reason I was "late" was because I was informed just days before my original appointment I would have to reschedule due to the previous ARNP leaving the office (can't say I blame her). I explicitly asked them when rescheduling if I would still be within the right timeframe to receive my shot, to which they said YES. Wtf? So now because of your incompetent staff I have to take Plan B "just in case"? Stop screwing with people's health.
J. G.Sep 22
 Doesn't recommend this doctor

How was your experience with the doctor?This institution seems rather heartless and cold with its billing procedures. I went in for a basic Annual exam and upon asking some questions (not realizing this would actually change the billing code), I was left with a co-pay. No other doctor would bill a patient because a few extra questions were asked. Most professionals would care to help the patients they see.
 Doesn't recommend this doctor

How was your experience with the doctor?Do not go, a few red flags -1) if you book appointment online, they will default push your appointment to be seen with a nurse practitioner. Don't get me wrong, some easy stuff nurse practitioner can deal with, but they will still bill you with doctor rate or claim it's under doctor supervision. 2) lab testing. Some basic stuff should be covered by most insurance, because the lab partner they choose, I got a bunch of pricey bills but I had to suck it up. 3) front desk - ridiculous. You can feel they wanna take advantage of you from just talking to them. 4) doctors are ok.
 Recommends this doctor

How was your experience with the doctor?I went in with dr Julia. My visit here was very pleasant. The waiting time was not anything out of the ordinary given that there are like 3 other doctors in the same office. Everyone was really nice and made my visit quick and simple.
C S.Jul 31
 Doesn't recommend this doctor

How was your experience with the doctor?The most trash doctors office. DON'T go. The doctor herself if nonchalant and doesnt care about her patients. The billing department is useless. I have a $1200 bill the doctor refuses to change the billing code for and is now also refusing me service because she charged for an extra office visit on top of my annual visit. Seriously avoid this practice. Listen to all of the other bad reviews. This office is the epitome of everything that is wrong with the Americana healthcare system. Seriously Dr Jaffe you're the worst.
Lauren R.Jul 29
 Doesn't recommend this doctor

How was your experience with the doctor?I must be a masochist or insane for going back year after year. I've been a patient of Dr Liu's for a number of years now, and she's wonderful as a physician, but the unending wait in her office is insane. No fail, when you arrive for your appointment the front desk will say the doctor is running 45-60 minutes behind. It also doesn't matter what time of day you go, there is always a massive wait. There is zero respect for her patient's time.
Yasmin L.Jul 27
 Doesn't recommend this doctor

How was your experience with the doctor?Terrible customer service, the front line staff are incredibly rude.  They don't listen to you, they are constantly running behind and bill you without explanation.  Any resolution attempt is met with contempt & insinuating you're stupid.  Impossible to deal with.  Do not go here.
 Isn't sure about this doctor

How was your experience with the doctor?I have had a bad experience with the practice first of all the staff is incredibly rude. It is impossible to make an appt or get test results. The doctor doesn't care at all about her patients and didn't refill my prescription right away. The facility is clean and convenient for me to get to, otherwise I wouldn't recommend to anyone to go here.
Nicole M.Jul 25
 Recommends this doctor

How was your experience with the doctor?I love this gynecology practice, I think they are great.  I like all of the doctors and nps here!  Everyone is super kind and helpful.  I recommend to all ladies, I don't know why it has such negative reviews, my experience has always been amazing.
Farah S.Jul 17
 Isn't sure about this doctor

How was your experience with the doctor?I've been seeing Dr. Liu for 6 - 7 years and she is one of the most thoughtful, informed, kind healthcare professionals I have ever visited. She handles herself and her patients with the utmost professionalism and takes the time to answer questions thoughtfully, with your medical history in mind. I've raved about her to all my friends, several of whom see her now. She has handled all of my health concerns over the last several years and makes me feel taken care of and safe each time I visit. My only complaint is that sometimes wait times can be a bit long, but I chalk this up to the fact that Dr. Liu spends time and care with all of her patients.
 Doesn't recommend this doctor

How was your experience with the doctor?If I could leave 0 star or negative stars for this practice, I would in a heartbeat. I had one of the worst medical experiences of my life as a result of visiting this office. I had seen Dr. Liu for many years and had my IUD placed by her. Apparently she made a mistake, and 5 years later when going to get my IUD removed, I had to have several expensive ultrasounds and painful appointments as a result of the mistake she made. The receptionists were incredibly rude and unhelpful when I asked to speak with someone about these bills. I had also called to follow up after my replacement procedure because I was having some adverse effects, and not only could I not get through to a doctor, but no one responded to my message. In general, the office never picks up the phone, so getting an appointment is impossible in the first place. If you are finally able to get through, availability for appointments can be up to a month, even if the matter is urgent. The wait time at the office is ridiculous as well. I have spent hours waiting in the lobby, only to be rushed through my appointment and spoken to like I'm an idiot. The only reason I have continued going here is because of the convenience of location, but I will certainly never be coming back to this practice nor would I recommend that anyone else make an appointment here.
A K.Jul 16
 Doesn't recommend this doctor

How was your experience with the doctor?I made an appointment with Dr Rowen as a new patient. But upon arrival, they informed me she was leaving the practice and that I'd see a nurse practitioner today and then be paired with someone else at the practice. When I expressed frustration with not being informed at time of appointment and they would assume I would be on with someone else, the receptionist could not have been more rude! She basically told me it's not her problem and that I was already here so they would charge if I left the appointment. This def feels like a bait and switch and I can understand how why dr rowen (a dr I did a lot of research on, and had excellent reviews) would want to leave this place. Dishonest place and they are basically using a dr's name to attract new patients. Do yourself a favor and don't come here.
Lee A.Jul 15
 Isn't sure about this doctor

How was your experience with the doctor?The only reason I went here was because of Dr. Rowen but now she's leaving--hmm wonder why. The front line staff is horrendous. They are rude, and incompetent, and they can't even answer the phone. I mean 10 calls in one day to get a prescription. Their answering service answers all the time to tell me I need to call back. As a person who runs the operations of a large medical center, this is not how to run a practice or build volume. Advice to office manager/MDs if you want to keep business- do some mystery shopping, get new staff, and train your team on customer service. Now on to find a new gyno. Any suggestions ladies?
Jamie S.Jun 20
 Doesn't recommend this doctor

How was your experience with the doctor?I've been coming to this practice since 2012 and since I come only once a year, I seem to forget to tell myself never to come back again. The wait time is over 45 minutes every single time, absolutely no exceptions. I've tried morning appointments, midday appointment, they are always late. My friends have stopped coming here years ago and now with this review as a reminder to myself, I will never come back here again.Other aspects of the facilities are fine, Dr. Connie is pretty good but not worth the wait.
Susan D.Jun 13
 Recommends this doctor

How was your experience with the doctor?I have been going to Dr. Liu for 9 years and have always had a good experience. She takes her time to listen to all of one's questions and concerns and takes the time to fully answers questions. The wait times can get long, but I have noticed that the wait times have been a lot better recently. This appointment I saw her just 15 minutes past my appointment time, but during that the nurse took my vitals, so Dr. Liu could get right into my appointment. I find her to be very supportive and never judgmental about any of my decisions, or questions. I also think the office is nice, bright and clean. The staff is very friendly and is ready to answer billing questions. I'll continue to be a happy patient.
Gigi G.May 30
 Doesn't recommend this doctor

How was your experience with the doctor?Horrible experience. This place is not meant for women. The bedside manner is atrocious.First I had called and made an appt with the Nurse Practitioner because the doctor I loved at this place left (first sign I should have noticed). They failed to mention that because the NP isn't covered by my Insurance (which was on file) there was a copay (this will be important later).  I went in did the regular check up and they said they would call with results. They called the same day and told me I was pregnant! I was overjoyed and made an appt to come in for a sonogram. At the sonogram appt the sonogram tech was extremely rude and didn't allow me to have someone in the room, which I had invited my partner to. It was my first look at my baby and the sonogram techs attitude was an extreme blow, moody and didn't even crack a smile. But hey its whatever not everyone is content. Next they took me to see a NP (not the same one who I had first seen). She comes in asks why I was there while Purelling her hands and stuffing them back in her pockets. I was a little annoyed because the wait in the room was a bit long and then she comes in asking dumb questions... did you even read the chart? I tell her I am pregnant and she takes a look at my sonogram and asks me if I had any bleeding? I say NO she tells me... Well it looks like you may have a hemorrhage and to expect a miscarriage if it has not already happened, it will.  Crushed isn't the word to describe how she made me feel. She didn't bother examining me but tells me to go to an OB because I cant be seen there as no doctor on their staff is currently taking my insurance....That was about two years ago. I am now a proud mother to a beautiful, healthy one year old. The NP had seen a shadow in the sonogram and determined I would miscarry. Her delivery of this information although wrong was emotionless and less than informative. She was pretty horrible and made me feel horrible as well. Another interesting tidbit is that since they didn't tell about the copay at the initial call of this experience I didn't have cash and was forced to pay with my debit card, a card I had not used in many months at the time and didn't use after paying for the copay.... the following week mysterious charges started showing up on my account and even one in particular to a restaurant right by the Gramercy Gynecology Office.....lets just call that an interesting coincidence.....Moral is they suck If I could give a negative stars rating I would. Steer clear of this place ladies.
R I.May 25
 Isn't sure about this doctor

How was your experience with the doctor?Let me start off by saying all of the reviews on here are 1000% accurate. Never have I ever heard of a more unprofessional office in my life! How ANY of the receptionists still have a job is BEYOND my understanding. They are all extremely rude and incompetent, and stand idly by as the phones ring. I would honestly give this place 0 stars if it weren't for Dr. Jaffe and her surgical coordinator. The doctor was very sweet and actually made me feel at ease (not common when you suffer from anxiety) when planning for fibroid removal. If you've ever suffered from fibroids you know how horrible the pain can be, and the coordinator made it her top priority to book my surgery at the earliest date possible, and even assisted with booking and rescheduling my post op appointment after expressing my horrid experiences with the receptionists. She even went so far as to scheduling my EKG and bloodwork at NYU, truly an angel. If it weren't for these two I honestly would never return. It is highly recommended that the front desk staff be properly trained, as people such as myself are in dire need of more attention to detail and compassion.
Ariel R.May 19
 Isn't sure about this doctor

How was your experience with the doctor?Have had good experiences on bedside manner form one NP, one doctor and a tech at both locations.
Lauren M.Apr 22
 Doesn't recommend this doctor

How was your experience with the doctor?This is the worst experience I had in a while. I tired this office three times due to the proximity of my office. The women at the front desk are short, incredibly rude and take a LONG time in processing all your information. This is your first experience walking off the elevator at GG. It sets the tone for the rest of your visit. Because every single visit includes a 45 minute to a 1 hour wait. I went once for an IUD removal, once for a BC prescription and once for a painful, personal injury. No one spent more than five minutes with me before I was dismissed and sent on my way. It was incredibly disheartening and frustrating after such a long wait. It's cool if my E.N.T wants to take a look and rush me out but I'd appreciate a little more from a gynecologist. I am relieved to see this other reviews and know I am not the only one with such a horrible experience. Do not go here and waste your time or copay.
 Doesn't recommend this doctor

How was your experience with the doctor?The appointment itself was fine but it wasn't until I got the bill in the mail that I was truly dissappointed. I went in for my annual exam and when the doctor asked me if I had any other concerns....and I did so I brought them up. All in conversation. I didnt need any additional test or exams or anything that you would think will run up your doctor bills. Asked a few questions that I assume would be covered in my doctor visit. Next thing I know, I am getting a bill for $150 for an annual exam that should be covered by insurance. After speaking with the receptionist on the phone, since I asked a few additional questions while I was already at my appointment, Now I am being charged. She told me that me asking the questions was considered an office visit appointment (I was there already for an annual exam). This doesn't sound legitimate at all and will surely be getting in touch with my insurance company.
Erin M.Apr 7
 Isn't sure about this doctor

How was your experience with the doctor?Surprised that this place has such negative reviews, I've found that the doctors/nurses are so sweet & nonjudgmental. Yes, they're usually running a bit late - but I've found if you schedule an appt early morning (before 10am) its not too bad. Have been coming here for a few years. Originally seeing Dr.Barr and now Jennifer Brennan and will continue coming back.
 Isn't sure about this doctor

How was your experience with the doctor?I only come here for Dr.Liu but the front desk and nurses here suck. If I want to make an appointment over the phone or have them send my prescription elsewhere I have to wait over 10 min on hold before anyone helps me. When you go into your appointment you will be welcomed with attitude and be treated without respect as if you are below them. If anyone has recommendations elsewhere that's like Dr.Liu please share cause I would like to leave this obgyn
Jamie B.Mar 19
 Isn't sure about this doctor

How was your experience with the doctor?I booked an appointment through ZocDoc - then I came here and saw the negative reviews, which made me a little nervous. But I actually had a very positive experience with Dr. Julia Jaffe and with the other staff. Dr. Jaffe was really great - she was efficient but didn't make me feel rushed, and she took the time to answer all the questions I had. The front desk staff was also very friendly.
Sylvia C.Mar 19
 Doesn't recommend this doctor

How was your experience with the doctor?This place is a fraud. 100% a fraud. Stay far, far away for the sake of your health and your finances. Shame on this practice for scamming women under the guise of providing healthcare services. We have enough to deal with in this day and age.
Kayla N.Mar 12
 Isn't sure about this doctor

How was your experience with the doctor?Amazingly thoughtful and calming doctor, painful wait time.
 Isn't sure about this doctor

How was your experience with the doctor?Worst doctors office ever! I've been here multiple times and it's always the same issue. The office makes you wait 30+ mins! Once you're in the exam room it's another 20+min wait.Warning: you will most likely be seen by an RN, not a doctor! Anytime I schedule an appointment with the doctor somehow I always see the same nurse even though I schedule it with an OBGYN. Not amazing but not terrible of a staff, could be better! Would not recommend!
Ava S.Mar 8
 Doesn't recommend this doctor

How was your experience with the doctor?I waited for one hour and ten minutes. I showed up 10 minutes early and had called to get my insurance verified the day before being told that if I did such I could avoid a wait. After waiting for 50 minutes I went up to ask how much longer in which they said oh we will call and get your insurance verified now. Then they said we are working on it and I had to wait for another 20 minutes. So unacceptable please do not go here
C F.Mar 7
 Doesn't recommend this doctor

How was your experience with the doctor?trust the negative reviews and avoid this office! I came here for a well woman exam and had to wait ~1 hour to be seen. The provider I saw was rude and extremely rough with my pap smear. I've gotten pap smears elsewhere and it has NEVER hurt like it hurt here. The front desk staff is rude and they tried to charge me for my well woman exam (full amount, out of pocket eve when I had insurance). When I corrected them they said, oh you got a well woman exam? thought you were just here for birth control. I got my refund then practically ran out of this office.
Widnam W.Feb 27
 Doesn't recommend this doctor

How was your experience with the doctor?Update: just walked out after waiting for 50 min for an appt. Again. This place is not worth your time. I've been here during the afternoon for an appt and waited over an hour without being seen. I left because I have a job and couldnt stay longer. The doctors talk way too fast and I can barely digest what they are saying. During an appt a NP told the antacid I was taking (Zantac) was bad for pregnancy and then stared talking about allergy meds. I said it's Zantac not Zyrtec. She said well Zantac is also bad. I researched it after and found nothing to support that. I have not seen my primary doc here in 2 years bc they always shunt me to some NP or someone else. I am going to find a different doctor who has time for patient care.
Sarah E.Feb 19
 Doesn't recommend this doctor

How was your experience with the doctor?Do not go to this doctor's office. The doctors do not value their patients or bother to make follow-up calls themselves.The receptionist lacks any knowledge to help facilitate appointments. They will charge your card without telling you, billing you or bothering to explain what services they claimed to your insurance they provided you with. I would give zero stars for my recent experiences with them if that was an option.
 Doesn't recommend this doctor

How was your experience with the doctor?Terrible practice. Any new patient should look for another office and strongly consider the negative reviews here, on yelp and Zocdoc. I was a new patient who arrived 18 minutes after my appt due to commuting issues. The receptionist told me at the desk that anything over 15 would need to be rescheduled.  Mind you, the waiting area only had 1 other person waiting. I politely proceeded to explain my commuting issue and that I was 3 minutes above the 15 minutes, so would appreciate any consideration given how far I had traveled. She came back to say I had to reschedule. No consideration for my situation at all and no offer to helpful or be flexible.  Honestly, don't waste your time. This place is terrible and I should've given more attention to the long list of complaints which were spot on about how poorly this place is administered.
Kelly M.Feb 13
 Recommends this doctor

How was your experience with the doctor?No complaints. Had to find a new doc because my insurance changed and was able to get in with Dr. Anila Jha dame day. She was so courteous and sweet. 7th Ave location nice and clean. V happy!
 Doesn't recommend this doctor

How was your experience with the doctor?Worst experience ever, almost comically terrible. I called to schedule a diaphragm fitting with my yearly checkup. I called specifically to make sure this was okay and that they would be prepared with a fitting kit. I made an appointment with Dr Julia Jaffe and I took off work to be there but she didn't even show up for my appointment. The woman who actually performed my exam said I'd have to schedule a separate appointment with Dr Jaffe for the diaphragm fitting. That was the reason I came but I guess you didn't understand me the first time when I explained that. So two weeks later I take another day off work for my diaphragm fitting appointment. They make me prepay $87 for the appointment and this is supposed to be in-network. The nurse takes me back in the room and asks me to get undressed. Dr Julia Jaffe enters the room by saying "I'm sorry I think there's been some confusion. I won't be able to fit you for a diaphragm today because I don't have a fitting kit. What I can do is prescribe you a one-size-fits-most diaphragm. Ok sweetie?" No, not okay sweetie. When I went to pick it up at the pharmacist he said the manufacturer is no longer supplying these and he can't get it from anywhere else. I wonder why diaphragms are so hard to get. Could it be because it's a one time purchase unlike birth control pills which some doctors make tens or even hundreds of thousands of dollars a year beyond their practice from drug companies for "promoting" these drugs? The girl that takes messages at the doctors office didn't even know what a diaphragm was and Dr Liu who called me back said that the office does indeed have diaphragm fitting kits. WTF?! You do understand you're fucking with peoples' lives right?I am not coming back. You people terrify me with your ineptitude.
San A.Feb 6
 Doesn't recommend this doctor

How was your experience with the doctor?Front desk staff is RUDE, unfriendly, and an embarrassment to the medical professional field. These people need training in basic human communication and professional bedside manner.
 Doesn't recommend this doctor

How was your experience with the doctor?This is not for the doctors themselves, but for the terrible staff. The fact that there are so many 1 star reviews and the doctors have not done anything about their terrible front desk staff makes me question if the doctors are even good at their job. I had an appointment for the middle of the day at 3:30 p.m. and I get there at 3:46. The train was running late and I called them 3 times only to be routed to the answering services who could not connect me to the office. They decided that the 1 min delay of their 15 mins grace period was enough reason to cancel my appointment. People go to doctors who are supposed to help them and take time off from work to make it in time. The lady at the front desk was extremely rude and had the nerve to tell me that the doctor had already left even though i was a minute over their grace period. They were sitting there chatting with each other instead of answering the phone which I could hear ringing while I was there and everyone was available to answer. Terrible people. Please change your staff, because you are not going to be successful especially when people read these reviews.
 Isn't sure about this doctor

How was your experience with the doctor?I was a longtime patient of Dr. Liu and she herself is wonderful.  Despite many issues with this practice (including being fraudulently charged over a thousand dollars for an IUD that took months to get a refunded to me) I stuck with them because I liked my doctor.  Today is the last straw though.  I went there just now for my annual on my lunch break.  Upon arrival I was greeted by three identical looking, frowning receptionists.  Each seemed as unhelpful, incompetent and unhappy as the next.  I gave my name to one and she advised that my appointment was at their 7th Avenue office.  I told her that was impossible because I did not know there was a 7th Avenue office and I never would have consented to being scheduled there.  It was completely out of the way for me.  At no point did they apologize.  The three of them acted like I was insane for being annoyed and lying because "I was definitely informed that was where it was" and I should "just leave and walk over there now".  I scheduled this appointment for my lunch break and did not have time to leave and walk to 7th Avenue and then back afterwards.  While I don't blame Dr. Liu for the incompetence of her staff - there are more than enough complaints on this site and I am sure made to her by patients that she is at fault for not correcting the problem.  Having such a horrible front desk and billing staff is an issue she needs to address promptly.  I am done making excuses for this practice and plan to go elsewhere.
Kera W.Jan 21
 Doesn't recommend this doctor

How was your experience with the doctor?Exceptionally incompetent & inconvenient. It's 7 degrees outside. I made the trip to come here for an appointment at 1:15. After filling out repetitive forms and waiting for 45 minutes, I'm told by the receptionist that my insurance was closed for MLK and that if I wanted to be seen, I'd have to sign an out of network agreement. That's odd, I thought. I had just spoke to them earlier. Called to confirm and sure enough, the provider line was open. So not only had I waited 45 minutes to be told a lie, but in order to be seen today I'd have to wait more to wait for their incompetent verifier to check my insurance AGAIN.No thanks, just cancel my appointment. Between all this drama and the fact that you tried to charge me a $50 co-pay for an office visit that's free, this place is shade AF and will not be getting my business.Just sucks that I had to find this out on my off day and the coldest day of the year. Ugh.
 Doesn't recommend this doctor

How was your experience with the doctor?The front desk girl is always completely rude and unprofessional. Horrible attitude and customer service. This will be my last visit for sure.
Mary M.Dec 27
 Recommends this doctor

How was your experience with the doctor?I'm sorry but I also don't understand the negative reviews. I visited Dr. Connie Liu last year and she's the best gynecologist I've ever seen. Extremely pleasant and thorough and gave me a ton of information. I went back to her for a follow up visit and she was gentle with a procedure and once again very attentive and thorough. I had called back later that day with some questions/concerns and she called me back personally to discuss them.There was a little wait time for both visits but nothing too crazy. Even if they were behind schedule I felt that the doctor was spending enough time with me and not wanting to get me just in and out quickly.I just called to make my annual appointment now and was on and off the phone in like 30 seconds with the appointment made, no problem at all? To be honest, when I went to call for the appointment and I saw all these negative reviews again I actually was looking into another practice, but then I thought about how I actually felt while seeing Dr. Liu and realized that that is just stupid! Most people leaving reviews on Yelp aren't happy customers, and I can't imagine anyone ever having a negative experience with this doctor herself.I never had any issue with billing either, I have insurance and the copays are all clear and simple.Staff members and receptionists have always seemed fine to me, but even if other people aren't pleased with them-- it's a small sacrifice to make for a really fantastic doctor.