I hope that this review can save someone the hours I've wasted dealing with this place. I visited eyes on second on October 21st, and still by November 23rd I don't have fully functioning glasses and contacts. This review is a little bit long so a TLDR is: they got my prescription wrong, one staff member in particular was incredibly rude and condescending, the glasses I have are unusable, and I still don't have contacts with the correct prescription in my possession (perhaps I will by the end of the day).Oct21 AM: I get my exam. While my eyes are dialated the sales person sells me glasses and contacts, but doesn't tell me the things that my insurance covers in full. Rather, she sells me the most expensive items and I walked out of there $769 poorer. The important thing to note is that my eyes are dilated so I can't look up my insurance paperwork to ask questions. I did this at work and returned later in the evening.Oct21 PM: I return to ask questions with my insurance paperwork in hand, such that I can better understand why I spent so much money when my insurance claims to cover lenses in full. However, the employee I dealt with was extraordinary rude and visibly exasperated from the beginning, as if he's doing me this grandiose favor by explaining my benefits. He openly insulted his black coworker, as well, by insinuating she was incompetent compared to him. Then, when a white woman came next to buy her glasses and he was purposefully extra nice. I'm not sure why this establishment still has this man on the payroll, honestly. I walk out of there frustrated and the explanations he provided only told me that the other sales person lied to me by omission.Oct 24/25: I drop off each pair frames to get them fitted with the lensesOct 25 PM: I pick up the glasses, only to discover that these expensive glasses I purchased made me completely nauseous when wearing them. I ask for a refund. I am denied. The staff try to tell me that I'm nauseous because I'm wearing them "at night", which is something I've _never_ experienced in 10+ years of wearing glasses and contacts interchangeably.Oct 25~Nov 8: It's a back and forth about the refund. Eventually I go back in for another fitting, and it turns out the doctor "got the prescription wrong". However, despite them ordering a new pair, the glasses still to this day make me slightly nauseous and don't work as well as my glasses (at the same prescription) from last year.Nov 14~Nov 16: I finally had picked up the new prescription for contacts, however when I go to put them on at home, they still gave me the wrong prescription. I only know this because my prescription hasn't changed in the last year, they still haven't given me a paper form of my new prescription (which is actually illegal in New York).Overall, this place isn't worth going to, even if it's covered by insurance. The glasses selection is weak, the staff is disorganized and rude, and I don't feel like I got my money's worth for the items I purchased.