Full disclosure, this review is going to be very long, so if you only want to read the bullet points here they are:1) Maiden Lane Midtown is a scam. You'll get mere seconds of patient to doctor face-time here, little to no medical care, and a large bill to wrap it all up.2) Everyone in this office is cranky and rude, not to mention incredibly incompetent, unhelpful, and condescending. They spoke to me like I was a piece of dirt on the floor rather than a patient.Now for the full version:I had a great experience at the Maiden Lane in the Financial District, so when I had to make a day-of appointment for some weird heart flutters I took the only available appointment in their Midtown office.I arrived at the office and waited....................... and waited, and waited. After almost an hour it was finally time to see the doctor. (Side note: While I didn't love this doctor, I do think that she was incredibly overwhelmed, understaffed, and at the core, a nice person-- So, for this reason, I won't be using her name).Once I sat down in the exam room the doctor immediately asked me if I would mind if she saw the other girl in the waiting room first. She explained that this girl had a later appointment, but had been waiting for a long time. I was shocked and said that it was not ok! I went to this appointment on my lunch break and couldn't wait any longer.I won't bore you with the details of what ensued during my 5 MINUTE appointment, but I will say that I did not feel heard. The doctor was hooking me up to a test within 10 seconds of arriving in the exam room. The results of the test were wildly incongruent- one saying everything was normal, the other saying I was having a heart attack. I was pushed out the door without any clarity as to what was going on and I left in a panic. Also, I went in for heart flutters and I had to ASK her to listen to my heartbeat. When I went to an independent cardiologist the following week a few things happened... 1) He couldn't find the "bad" results in my file. Only the "good" ones had been put into the system (probably to avoid liability). 2) He looked at the copy I had of the bad results and laughed out loud. He said if those levels were accurate I'd actually be dead.After my Maiden Lane appointment, I was so upset and confused that I called the office later that day. I told them the situation and explained that I didn't receive proper care and wanted to speak to someone before the bill went through. I was passed around to many people, but ultimately no one could help me.The bill arrived a few weeks later and indicated that my out-of-pocket expense was about $200. That day I spoke with someone in the office that explained the $200 was actually covered by insurance, so I didn't owe anything for the appointment. I was happy and relieved!Fast forward a few days and my credit card statement showed a charge of $200! Maiden lane had taken this money out of my account WITHOUT MY PERMISSION. I called the office and they explained that they charge whatever credit card is on file 24 hours after the bill is mailed. This is why my balance was showing as $0 to the woman in the office! The bill hadn't even arrived in my mailbox before my card was charged!After lots of back and forth with the office (every single woman at the front desk has an attitude and is incredibly unhelpful), I finally was able to speak with a higher-up at the company. She was shocked that I had such a bad experience and told me that the out-of-pocket charge would be taken care of. I finally felt heard!And then just a day later someone from billing called me to tell me "Hey sorry, that refund isn't going to happen." They claim that once this bill is paid the insurance company will not allow any adjustments to be made--- I spoke to the insurance company and this is untrue.The woman from the billing department also decided to give me a little advice. She told me that as someone "much older than me" I should learn to not get so upset about things, and to not take something like this so personally. In her words, I needed to just learn to "LET THINGS GO." The whole conversation was rude and condescending. I'm in my 30s and she spoke to my like a 15-year-old. Also, it's not her money or her health. I have every right to be concerned and it's a shame that a MEDICAL PRACTICE doesn't realize this.Finally, the one nice and helpful woman I spoke to who told me she'd work to get me a refund... Well, she ghosted me and is nowhere to be found.What an absolutely horrible experience! I don't go to the doctor often and this just proved why. If you care about your health and/or your wallet, please avoid this office!