Writing this review, I have to apologize to Dr. Bowen. From the time I did see her, she was very kind and seemed like a great doctor. But this review is meant to warn patients about her staff and the general office environment of their Brooklyn Avenue location in which I was seen. For some background, I am a 22 y/o female from Boerne who sought out an ENT in San Antonio for chronic sinusitis issues that I had while in college. Because Bowen took my insurance and got good reviews, I chose her. My first appointment she told me that my nose tissue was very inflamed, so I needed an allergy test. The allergy testing office above her was unable to see me for another month. I made an appointment. Coming from Boerne, I drove 45 mins to the appointment but was about 10 mins late to said appointment which was absolutely my fault. I had waited for about 45 minutes for my last appointment though, so I was in part trying to avoid that type of situation again by arriving 10 mins late. the kicker is that there is absolutely nowhere to park at this location. I waited for someone to leave to grab a spot and then rushed inside because I wasn't wanting to be any later than 10 minutes. I was directed to upper office which is different from where I was originally seen. I waited behind another woman to check in for my appointment. By this time I was over 15 but under 20 mins late. The nurse informed me that they would have to reschedule me and could not see me until the end of July for an allergy test. This was about a month away from that day. By this point I was relatively upset, since my allergies had been bothering me, I had waited a month for this appointment, and then I start law school in mid August in Austin and would have to reschedule an appointment with Dr. Bowen before then. I was kind of rude by asking why they could not just see me then, since I had waited a month for this appointment. The nurse was very short back with me, and she told me that she had to check in the three people behind me in line before I could reschedule with her. I felt very upset as I waited and just walked out of the office. Then when I called to reschedule when I was less upset, I left a message explaining the situation. No one called me back. The day before my appointment with the Doctor, having not had an allergy test, I got a text reminder from the clinic about my appointment. I just called, and they told me it had already been cancelled. They were also not helpful in the least bit about rescheduling or finding other options. Also no one ever called and informed me that it was cancelled in the first place. I am assuming that the first nurse may have been mad at me for walking out of the waiting room instead of scheduling with her in person. However, I would expect more understanding and flexible treatment from professionals who are in the business of caring for others. I have never had such poor treatment from any medical professional and am surprised at how scattered their office process seems to be. At least I'm optimistic that I dodged a bullet for choosing their office and will find a better permanent doctor in Austin.