I've always been a bit wary of doctors as I haven't always had the best experiences, but Dr. Lyon was recommended to me by my dermatologist. Overall, I think she is fantastic. She has a direct manner, listens to everything that you say, spends a lot of time with you during your exam, and gives great advice on things that are bothering you - that is all that you could ask for in a great doctor! I've heard of so many instances where people only see their doctor for a few minutes, and spend the rest of their appointment with their nurses. Please ignore the other complaints listed here - most of them seem to be from people that are having a bad New York day, and they are taking it out on the wrong person - especially the front desk staff. Just remember, by the time you arrive, they've likely already dealt with dozens of difficult patients. In the end, I don't believe that a doctor's office needs to feel like a spa appointment, but if thats is how you feel, then perhaps a different practice would be better for you.