Westside Family Medicine (B)

315 W 70th St #1b, New York, NY 10023, USA


(212) 280-4740(212) 280-4740

Westside Family Medicine (A)

535 W 110th St #1b, New York, NY 10025, USA


(212) 280-4740(212) 280-4740

Dr. Zane Martindale, MD

Primary Care Doctor

New York, NY


In-network insurances:

Aetna, Anthem, Blue Cross Blue Shield, Cigna, MVP Health Care, Oxford, United Healthcare, HealthPartners, HIP

View all in-network insurances (9)

Voro score

38% recommended

54 out of 142 patients recommend this doctor after their visit.

Other reviews

Yelp(Practice)

3.0(142)

Approach

At Westside Family Medicine we take great pride in delivering individualized and compassionate care to our patients and their families. Imagine having a physician who knows you and your family and can help with just about any health concern that you may have. Welcome to Westside Family Medicine, a practice where vintage care meets modern medicine. We provide urgent, primary, and preventive care for all ages, including newborns, children, adolescents, and adults.

Biography

Educations

The University of Texas Health Science Center at Houston, MD, 2013
The University of Texas at Austin, BA, 2009
Reviews (142)
Write a review
Dakota D.Feb 25
 Recommends this doctor

How was your experience with the doctor?Hollister Kennedy is amazing! She is extremely thorough, kind, and professional. I would highly recommend Westside Family Medicine.
Tsoo C.Jan 24
 Doesn't recommend this doctor

How was your experience with the doctor?Its like you can't get them to answer the phone. The doctors are very nice. The rest of the staff is rude and couldn't leave their phones. Doing you a big favor if they're talking to you.
Thony M.Jan 12
 Doesn't recommend this doctor

How was your experience with the doctor?This is literally ridiculous. So disappointed. The first time I went to this office the staff was so rude, they are always on their phones. anyway I was just going to see my doctor. Dr. Zane Martindale is such a good man, friendly and so respectful. He's awesome. Highly recommend. After I got my results, my bill was a mess Westside Family Medicine said that United Health Care didn't want to pay for my bill, that they didn't want to be responsible for it. But the truth was that I wasn't using UHC anymore I CHANGED IT a month before I went to see the doctor. So I was using Emblem Health as my only insurance active. It took me 5 months to resolve the issue. So I was like I need to see the doctor, so I made an appointment to see him. the day of my appointment I got a long text message at 5:53 AM (Who does that?) saying that I have to call my insurance and let them know that i have to switch my PCP to someone that I don't even know, when on my insurance card says clearly that my PCP is Dr. Martindale. I couldn't call my insurance that day because I was on my way to work that's why I choose the time I was able to go. So I canceled my appointment after they told me to do that, also there was no need to do that. I have never done anything like that with my last PCP. NEVERSo at the end of the day I got charged $40. for canceling my appointment. All I have to say is that "It's an easy way to make money" not ok in any way.. Now I'll call my insurance company to choose another PCP even tho I was completely fine with Dr. Zane it is what it is. So SAD.
James N.Oct 28
 Recommends this doctor

How was your experience with the doctor?Dr. Bertie Bregman is just great. Everything you would want in a Doctor. He has helped me through some rough patches and I look to him for guidance. Maybe the best bedside manner I have ever experienced and so knowledgeable.  All and all, he just has a good practice.
Sajid Z.Oct 17
 Doesn't recommend this doctor

How was your experience with the doctor?Let me start off by saying that Dr. Gaur is the best doctor I've ever had. Patient. Considerate. Thorough. Thoughtful. A really rare find of Primary Care Physicians in the city of New York. Arguably the best doctor I've had. However, the practice's administration is terrible.1. I had to cancel a ZocDoc appointment. I did so AND followed-up with a call. Was told I wouldn't be charged the $40 cancellation fee. Wrong! Was charged and billed as though the agreement never happened.2. I previously paid a co-pay of $20 which wasn't recorded. So now my total due is $60! 3. Can never get "Olga" from billing on the phone. It's always, please send a message on Klara and we'll get back to you. It took unnecessary energy to get this rectified. I believe they are committing levels of fraud that go undetected. Not by me though! I will fight tooth-and-nail for every $ they charge me incorrectly. Took about 3 months to get this above situation resolved. 3 entire months. 4. I recently (10-17-2019) received a bill for $150. Why? Because a visit 2 months ago wasn't input with insurance correctly. This was supposed to be a wellness visit (100% covered by insurance). I received a message stating that the practice billed it incorrectly and it will take 4 weeks to rectify. It's terrible what's happened here. They used to be so good (been with them for about 6 years).5. This is a 50/50 split of blame here. I have bad allergies to my cat and asked for a medication to be refilled for me on their online platform. They didn't prescribe it initially and was told that it requires a visit. No problem. As a New Yorker, we're all busy and all on the go. I asked if I can do a phone consultation or video conference consultation for a simple allergy medication. Their response? "That will cost $50". My deductible is met. My co-pay less than half of that. Thanks Westside Family Medicine. You do not deserve Dr. Gaur. Shame on you for being greedy, employing staff who haven't been performing well over years and just terrible management. As soon as number 5 happened, I immediately found a new doctor that same day at NewYork-Presbyterian Hopsital Medical Center closer to home. They don't deserve Dr. Gaur.
Qwell R.Oct 14
 Recommends this doctor

How was your experience with the doctor?Dr Bregman is a great doctor.  The entire experience was seamless, from booking on their new online platform Qwell, to the receptionist greeting me in the waiting room, to the professionism of the medical assistants.  Dr Bregman is smart and has a great bedside manner which put me at ease the whole time.  I am lucky to have found such a great doctor at Westside Family Medicine.
Tulsa H.Oct 14
 Recommends this doctor

How was your experience with the doctor?I give this place a five star, mainly because of Kimberly Dy, whom I recommend highly. My review from another post:Kimberly Dy is an exceptional nurse practitioner. I highly recommend her over any practitioners--including general practice MDs.I have seen Kimberly for a little over two years--approximately 5 visits--from regular physical checkups to other medical issues. Initially, I wanted to see an MD, but I found Kimberly to be more caring, knowledgeable, and thorough than MDs/practitioners I had visited in the past. After my first appointment with Kimberly, I recommended her to my spouse, who would eventually see Kimberly for the annual physical checkups and other concerns. We both consider her our PCP (Primary Care Physician) and went to her for all general care one would get from a PCP.In one instance, as an example, I saw Kimberly for an unknown/relatively uncommon symptoms, and she impressed me by asking whether I experienced other detailed/specific symptoms all from memory--as alluded to above, she's very knowledgeable and thorough--I did look up those symptoms prior to the visit to appreciate her asking relevant questions. Kimberly did not think there was anything to be worried about based on my responses to her questions, gave me samples to try out for two weeks, and gave a referral to a specialist in case I wanted to make sure. (I did eventually go to the specialist, and found out there was nothing to worry about, just as Kimberly had suggested.)To summarize, Kimberly Dy is an exceptional practitioner and patients should definitely at least try her out, for medical care or any conditions for which one would normally see a PCP.
Daniel P.Sep 26
 Recommends this doctor

How was your experience with the doctor?Dr. Bregman and his staff of doctors are great.  There are several doctors and physicians assistants that work here, so it's relatively easy to get an appointment, even same day.I like how the doctors take lots of time to understand any concerns.This office used to have issues with administrative communication, but they've solved the problems with their innovative secure messaging system.  Now I am able to easily communicate directly with the doctors and ask follow-up questions.Also, their electronic appointment system makes it super simple to book an appointment - I can even select a specific doctor if I want.
Colin M.Jul 30
 Recommends this doctor

How was your experience with the doctor?This is probably my favorite steakhouse in town.;-)(The doctors and nurses are all great, though most of my experience has been with Bertie Bregman. There's rarely much wait time. Been with them for 15 years, recently recruited my wife to go, too.)
 Recommends this doctor

How was your experience with the doctor?Nurse Practitioner Marissa saw me on the same day during a weekend and was very accommodation. I had just moved in NY for a few weeks and with my medical history, the transition is very difficult. Marissa was very welcoming, listened to my history all the way through, and understood very well the situation. I give five stars based on the appointment with Marissa and the staff.
Debra G.Jul 17
 Recommends this doctor

How was your experience with the doctor?This is a great medical practice.  They are always on time, very thorough and very friendly.
Janine J.Jul 15
 Recommends this doctor

How was your experience with the doctor?I've been coming to WFM for several years for sick visits and check-ups and I've always been able to easily get an appointment (even on the same day), the doctors (I've been Dr Bregman and Dr Gaur) have taken time to talk through any issues or questions, are great at explaining what's going on clearly and they are always responsive to my health concerns. I could not recommend this practice more highly.
G S.Jul 14
 Recommends this doctor

How was your experience with the doctor?Dr. Gaur and his team have taken care of me since 2016. He especially is an intuitive, and excellent physician, and patiently explains a condition, as well as a holistic approach to well being.
 Recommends this doctor

How was your experience with the doctor?Bertie Bregman shows you what a doctor can and should be. He's been my MD for 13+ years, seen me through all kinds of health issues, referred me to superb specialists when needed. I've also seen several others doctors in the practice, and they're all excellent. I refer all my friends to WFM.
G. G.Jul 8
 Recommends this doctor

How was your experience with the doctor?Dr.​ Victor Gaur is one of my favorite​ doctors here. He is absolutely​​amazing with kids. His gentle​, kind energy and patience make​ every visit an easy and successful​ one (especially​ if you need vaccinations​).He will answer all your questions​ and will share his (rich) knowledge in a very natural and pleasant​ way. In general all the doctors​ we met at WFM where great.
 Isn't sure about this doctor

How was your experience with the doctor?I'm updating this review. Doctors were good. Billing is not. After 16 months a bill was resolved. It just took me calling United Healthcare regularly for a year for them to reopen the claim that was closed when WFM billing didn't respond to them. Confirm all billing BEFORE you see a doctor and I'm sure your experience will be fine.
 Recommends this doctor

How was your experience with the doctor?Had my first visit to WFM for an appointment with Dr. Gaur today. It was terrific -- staff was friendly, clear, and helpful and there was almost no wait time. Even though I'm leaving the neighborhood, I will absolutely keep WFM as my primary care physician(s).
 Recommends this doctor

How was your experience with the doctor?Dr. Gaur has been a wonderful primary care doctor. He's very patient, answers all of my questions and I never feel hurried or rushed. He has a great smile and a wonderful disposition. I honestly don't understand the low rating for Westside Family Medicine on Yelp. It's completely unwarranted. Dr. Bregman and his staff are all fantastic! I live in the Northeast Bronx, but I gladly commute into the city to get the expert care that I always get at Westside Family Medicine.
 Recommends this doctor

How was your experience with the doctor?I have been going to WFM for the last 2 years and I am extremely happy with the customer service and care I receive there. My caretaker is Kimberly Dy and she is extremely personable, knowledgeable and thorough. Front desk staff is always courteous and quick to get me registered and checked-in. The facility is small but always clean and comfortable.
Julia G.Jun 28
 Recommends this doctor

How was your experience with the doctor?Dr. Kasuganti and the rest of the staff are helpful, thorough, and extremely welcoming!  Probably my best, most comfortable experience at a doctor's appointment!
Bruce B.Jun 25
 Recommends this doctor

How was your experience with the doctor?So far, an excellent practice! Efficient, friendly and I didn't even have to wait. The NP I saw was great: Kimberly Dy.
 Recommends this doctor

How was your experience with the doctor?Kimberly Dy is a fabulous NP and is so attentive and thorough every time I go, even with weird questions. She helps me get the medicine I need when I'm traveling for work 6-10 months out of the year and also takes care of all my gyno needs. She is truly one of a kind and so is the entire staff!
Amy L.Jun 14
 Isn't sure about this doctor

How was your experience with the doctor?All the docs are very nice and patient but there are many of them in this practice and I rarely see the same one twice. Maybe the notion of having an ongoing relationship with your primary care physician is old fashioned. Too bad.
B O.Jun 13
 Recommends this doctor

How was your experience with the doctor?Smart, sharp doctors.  I trust their judgment and they seem to be real humans, speaking with respect to patients.  Have been seeing doctors there for the past eight years.
Joshua B.Jun 12
 Isn't sure about this doctor

How was your experience with the doctor?I've been coming to WFM for about 11 years now and cannot say enough about the medical staff. Both Jeremy Stoepker (MD) and Kimberly Dy (FNP, MSN, NP) are warm, knowledgeable, and comprehensive as hell. They're A-level.Unfortunately, Dr. Stoepker is leaving the practice, which is a real shame. He's by far the best doctor I've ever had and his understanding of LGBTQ health is unparalleled. I have half a mind to relocate just so I can keep him as my GP (half-joking). Thankfully, Kimberly Dy is an incredible NP. I'm lucky to have her as my go-to...and, from what I've heard, the other doctors are all excellent.  There have been times when the administrative staff sent me to an incorrect location or lost my appointment entirely but these issues seem to be less frequent since the implementation of "Klara" as their primary mode of communication. Bottom line: Superb doctors, excellent NP, and an improving administrative system/staff. I recommend Westside Family Medicine to all of my friends in NYC.  Oh!...and the phlebotomists, in my experience, are rockstars!
Lauren V.Jun 10
 Recommends this doctor

How was your experience with the doctor?I have to say, I had a terrific experience here. Everyone was super friendly and the doctor was great. She asked good questions, listened to my problem, and has already helped me out. I can tell she wasn't trying to push unnecessary treatments or test but was really doing what was needed for proper treatment. Thank you!
 Doesn't recommend this doctor

How was your experience with the doctor?The nurse poked my arms 4 times for the blood work. They couldn't find my veins, I left with two needle holes on each arm and bruises.   They asked me: "Is it usually difficult to get your vein?"    No, it's not. I do regular blood work at a hospital, and I've never been poked more than once.
sara h.Jun 1
 Recommends this doctor

How was your experience with the doctor?I can't say enough positive words about Westside Family Medicine doctors. Always available on a short notice and accommodating. The offices are always very clean and the staff very prompt and attentive. I have been seen by Dr. Deutscher. She a very caring doctor and I highly recommend her and the Drs Bregman as well. Thank you very much!
Sean O.May 22
 Recommends this doctor

How was your experience with the doctor?They've been my primary care provider for 2 years now. Great, quick and easy. Very happy with them.
 Isn't sure about this doctor

How was your experience with the doctor?I have found that they are always able to fit in urgent appointments with the wonderful NP staff. The app they use for scheduling and communication is easy and efficient. My favorite doctor left a while back to return to teaching, so I am a bit in limbo in terms of a new permanent GP, but all of their staff is knowledgeable and I am content to see them based on schedule/availability.
Sind P.May 17
 Recommends this doctor

How was your experience with the doctor?All of my reviews are in relation to primary care and minor sicknesses for a young adult. Everytime I have been at westside I have had very little wait time. I also like that they are digital and I can communicate via app and text with quick responses from thier team on my phone. All of the primary care nurse practitioners were extremely knowledgeable, friendly, and efficient. To me more so than MDs I have delt with in the past. They seem to have a good digital database system where all of my previous records are kept and I never have to redo paperwork. There has been no instance where I have been randomly charged with fees for services that were not communicated to me beforehand. For primary care I have been very satisfied.
Amy S.May 15
 Recommends this doctor

How was your experience with the doctor?I have seen NP Kennedy several times over the past few months - both for me and for my 2 children.  She has always been incredibly professional, engaged, thorough, thoughtful and super competent.  I actually didn't know that she was not an MD until I had been to se her several times and finally took notice of the "NP" designation on zocdoc.  She does everything an MD would/could do, and she's got great hours.  I've been choosing her over the doctor we typically see. And did I mention that she's super responsive! She always super good about responding to messages.  Unequivocally recommend her!
 Isn't sure about this doctor

How was your experience with the doctor?The doctor I deal with are great.My main problem with this company is the customer service and there policy information. They say you can cancel within 24 hour not to be charged a fee. If I make a same day appointment and can't make it I still get charged. How does that make sense. When will the 24 hour pass. The system Klara is unreliable because you have work with different chat when you can't just speak to one person at a time...They need to get there operation in order when it come to that app.
 Recommends this doctor

How was your experience with the doctor?This was my first visit to Dr. Bregman.I would definitely recommend him and his practice to others.Found him in my apartment building through ZocDoc, and scheduled online.I came a few minutes early for an 11am appointment and was taken in on time.  His staff was warm and welcoming and did a quick medical history. Dr. B is thoughtful and compassionate and a good listener.  He made several treatment recommendations based on his exam and my description of symptoms.Great all around experience!
 Recommends this doctor

How was your experience with the doctor?Dr. Bergman is very thorough while both recording updates to your medical history and throughout the examination.  I also find Dr. Bergman to be very knowledgeable and professional.  In addition, I always feel comfortable asking questions and never feel uncomfortable or rushed while with the doctor. The office is well run and attentive to you needs. Highly recommended the practice.
 Recommends this doctor

How was your experience with the doctor?Dr. Wendy Van Dyke is superb.Great job!
Mick L.Apr 7
 Recommends this doctor

How was your experience with the doctor?Dr. Gaur has a warm and welcoming bedside manner and always listens closely when I try to explain what's going on with me. I'm very pleased with my experiences with him as my primary care physician.
 Recommends this doctor

How was your experience with the doctor?I've been a patient at Westside Family Medicine for years now.  Over the years, I've seen several doctors and nurse practitioners on staff for everything from basic checkups, Ob Gyn, various illnesses, weight loss/physical fitness counseling and, most recently, for a severe depression.  I must say, I've had many doctors over the years and in different parts of the country (since I've moved around a lot.) and the Westside doctors and nurse practitioners are by FAR the most attentive, caring and communicative caregivers I've met.   What I most appreciate is the philosophy of the practice.  That philosophy?  Seek to identify causes of symptoms instead of throwing pills at it.  Spend a lot of time actually TALKING to patients. Ask excellent questions.  Refuse the temptation to give patients medicine that they've seen in an advertisement.  HEAL!   These doctors, nurses, phlebotomists, and assistants are HEALERS.  More than once, I've said to a Westside doctor, "you have a healing way about you.  It's really unusual in my experience."   I can not recommend them enough.In fact my college-age 'stepdaughter' is now a patient.  I believe she'd sing this practice's praises too.  Finally, the practice is "in network" for my insurance.  Were I to change jobs and get different coverage,  I will pay the deductible and 20% to go to the practice out of network.  Yes.  They are THAT EXCELLENT!
 Isn't sure about this doctor

How was your experience with the doctor?The front desk is not able to meet the basic expectations of a doctor's office. I've been waiting 6 hours for them to call in a scrip which if they checked my files they could do. Agree with much of the feedback that the administrative staff is not able to get the doctor's attention. Ultimately, however, it's the doctors who need to take ownership of their practice and they do not seem to make any improvements.
Dana C.Mar 31
 Recommends this doctor

How was your experience with the doctor?Westside Family Medicine has a very professional staff who are willing and able to cure whatever ails you. I am new to my Manhattan neighborhood from Brooklyn. Even though it is still New York City both boroughs are completely different. It is like night and day! Manhattan has better wellness programs for people. Westside Family Medicine provides the community with efficient medical services. I wish the people living in Brooklyn had this high quality of health care. I am pleased and thankful for the WFM staff for keeping me healthy.
Trevor M.Mar 29
 Doesn't recommend this doctor

How was your experience with the doctor?Every single doctor I have had here is 5 stars and then some. I can't say enough good things about them - the best of the best. The admin staff here has always been bad (I've been a patient here off and on for almost 10 years), but in the last couple of years they have become the WORST. They are rude and unprofessional. Good coordination of care is more complicated than simply having good doctors - and unfortunately I have to give 1 star for how poorly the business is run. The fact that you cannot reach someone on the phone is unacceptable. The admin staff are not good enough communicators for the Klara system to actually work. I demanded someone call me over the phone and I finally got a call from someone who was seemingly in their own home - she was unprofessional to say the least. I still have an outstanding bill for labs that were coded incorrectly and it's been impossible to get it corrected - even though it's completely their fault. I've taken my business elsewhere (to One Medical).This is truly a tragedy - so much potential gone to waste.
Paul C.Mar 27
 Isn't sure about this doctor

How was your experience with the doctor?Always loved the practitioners and medical staff here, as they always treat you with care. I've been a patient for years and from Dr. Stoepker to NP Hollister, they always a have great bedside manner and are easy to talk to. The only reason why I deduct one star is because getting in contact with them over the phone is an absolute nightmare; they usually respond over Klara however the response rate is usually a hit-or-miss depending on who's working the system in scheduling appointments. My pharmacy tried calling the main number twice today to transfer a prescription to a different pharmacy since they didn't have the medication in stock, and they couldn't get through. Thankfully, it was in the area so I just walked back to WFM to have them re-send to the alternate pharmacy. Perhaps re-vamp the whole phone system? Not sure what happened to the operational infrastructure but it was never this bad before.
 Recommends this doctor

How was your experience with the doctor?I have been seeing Kimberly Dy, NP for a number of months now. She is kind, professional, knowledgeable, and thorough. The office has made time for me at the last moment more than once. I can not think of a single thing I would ask to be improved.
Tee K.Mar 15
 Doesn't recommend this doctor

How was your experience with the doctor?The Dr's have been great but sadly dealing with the office is EXTREMELY challenging. I've been a patient for years and once upon a time their was an actual person who answered the phone. They answered from the 110th street location for all 3 offices and now, no answer just a voicemail that directs you to the Klara messaging system and either they want you to communicate through the messenger or sometimes a person will call you back from what is clearly their house. Also payments made aren't applied even though confirmations were received and money deducted from my Acct.  I'm not sure what's happening here and when I ask the person whoever calls me back why there's no way to reach someone when we callAnd they say don't know. Look it's a shame that the drs are good but they will lose business because of this.  I'm definitely searching for a new pcp!
 Doesn't recommend this doctor

How was your experience with the doctor?this review is only for the office management, all the doctors are great no one answers the phone, had a doctor not send prescriptions to the pharmacy and you cant even get a hold of staff to figure out where they sent it or why the issue happened in the first place. good luck ever trying to get a response, its an absolute joke!!!! i have been a loyal client for over a year but the level of ammeter  service makes me want to find an organized office to do my services with. as per other reviews, their messaging app may be one of the biggest tragedies i have ever witnessed
Paul K.Mar 12
 Recommends this doctor

How was your experience with the doctor?I had a great experience with WFM, with the doctors and also on the admin side. Really felt a personal touch. They helped me deal with a gastro-food allergy issue that was difficult to diagnose. They tried a couple of strategies by themselves and also looping in a specialist (Dr. Rieber, @ NYP, who is terrific) - and finally get me cured! Also, I had switched health insurance halfway through the treatment and the billing admins worked with me to re-assign some of the visits to get paid by the right insurance. They were terrific and did a lot of the heavy lifting in dealing with insurance. Thank you Dr. Bregman  and the WFM team!!  You are great.
Hong l.Mar 4
 Doesn't recommend this doctor

How was your experience with the doctor?Really tired and disappointed of this place. From the front desk to Doctor, you just don't see any spirit of helping patients. They are our primary doctor, each time we visited, something happen makes you feel more sick. when you walk in with high fever, no one in the waiting room and they won't take you because you don't have an appointment. Always something wrong with insurance, they just too far below the bar. Really hope someone take over this location and turn it to a nice neighborhood clinic who really cares about patients.
Emma C.Feb 16
 Isn't sure about this doctor

How was your experience with the doctor?I used to love this place and was a patient of Dr Rubins. This place is constantly falling apart, staff wise. The front desk staff are always very rude and taking personal phone calls, the appointments are always late, the nurses have gotten ruder over time, and the doctors, while always smiling, are very hit and miss. I used to be a fan of this practice and not mind the fact that you would never see the same doctor twice, but i've had too many missed with who i've seen. Not a fan, and won't be returning. Like most healthcare places, they've forgotten this is still a service they are providing.
John B.Dec 18
 Doesn't recommend this doctor

How was your experience with the doctor?Westside Family Medicine has been sending me fraudulent invoices for months. I booked an appointment through my insurance which I had to cancel and left them a voicemail on their automated service. They claim that I owe them a $100.00 fee for missing the appointment even though I am not a patient and had no clue about their policies. This tactic feels predatory and fraudulent and this organization should be avoided at all costs. Buyer beware or in this case bystander beware, even if you're not even a patient they can send you a bill! Then if you don't comply they will send you to collections, this must be illegal. If they also did this to you please get in touch and we can find a way to stop this corrupt business.
Anne B.Dec 14
 Doesn't recommend this doctor

How was your experience with the doctor?Went for an annual physical which insurance covers, along with bloodwork. After my visit, I am billed for every test and they are refusing to put this as preventive care. My insurance told me they labeled these wrong but this office won't change it and is stating this is all on me. If you know your insurance covers your annual visits with lab work, go somewhere else because this office will make you pay out of pocket. They also will call you in for a visit to reveal your results (thus making you pay an office visit copay). NOT WORTH YOUR TIME AND MONEY.  They also never pick up the phone.